Policies

Cancelling Orders

Please follow the instructions below if you need to cancel an order. The instructions vary based upon the type of order. Please see our Terms and Conditions for further details.

Registrations

Domain registrations can be cancelled at any time, but refunds are only issued if the cancellation request is made within 3 days of registration and your account does not have excessive cancellations. To cancel a domain registration, log in to your account and visit the Order History page. Click on the order number containing the registration you would like to cancel and click the red "X" in the "Cancel" column to process your cancellation.

Transfers

You may cancel domain transfers at any time prior to transfer completion. Refunds will be issued if cancelled within 59 days from the transaction date. To cancel a transfer, simply log in to your account and visit the Transfer Manager page. You will see a cancellation icon for any transfers that have not completed.

Renewals

Domain renewals can only be cancelled within 3 days of purchase. Please read Section 5(c) of our Terms and Conditions to ensure you understand the ramifications of cancelling a renewal. In short, cancelling a renewal will result in needing to permanently delete the domain except for certain automatic renewals. To cancel a renewal, log in to your account and visit the Order History page. Click on the order number containing the renewal you would like to cancel and click the red "X" in the "Cancel" column to process your cancellation.

Domain Restorations

Restorations are not eligible for cancellation or refund.

Marketplace Purchases

Marketplace purchases are not eligible for cancellation or refund.