How to Set Up Email Aliases in Titan Business Email

An email alias is an extra address, such as [email protected], that delivers to an existing Titan mailbox without creating another account. Titan supports up to 10 aliases per mailbox. Depending on your plan, you may also be able to select an alias from the From menu when sending or replying.

Email Alias vs. Email Forwarder

An alias is an address that lives inside your mailbox. Mail to [email protected] lands in the same inbox as [email protected]. A forwarder only passes mail to another inbox, so replies leave from a different address.

Why It Matters: Cost and Credibility

One mailbox can present support@, sales@, and billing@ without extra licenses. Customers see a role-based address, and you see everything in one place.

Implementation Steps

1. In your NameSilo account, open Email Manager.

2. Select the Titan tab and click Manage to open the Titan control panel.

3. Under Mail, click Email Accounts.

4. Click the three-dot menu beside the mailbox and choose Manage alias.

5. Click Add new alias, enter a display name and the alias address, then click Create alias.

Aliases can use letters, numbers, periods, hyphens, and underscores. The new alias appears in your alias list.

Sending Mail as Your Alias

In Titan Webmail or the mobile app:

1. Click Compose.

2. Open the From dropdown and choose your alias.

3. Write and send.

Recipients see the alias in the From field, not your primary address. Sending as an alias is available only on higher-tier plans. On lower tiers, aliases receive mail but cannot send. This is the biggest advantage over forwarding, which cannot send.

To manage aliases, open Settings, then Preferences, then Send & Reply, and select the Send As Alias tab. You can edit a display name, set a default sender, or hide an alias from the From menu. A hidden alias still receives mail.

Common Mistakes

• Expecting a separate login or storage. Aliases have no password of their own. They deliver into one mailbox, so everything shares its credentials and storage.

• Creating aliases in Preferences. Preferences manages aliases. You create them in the control panel.

• Hiding an alias to stop mail. Hidden aliases still receive. Delete it instead, and it can neither send nor receive.

• Assuming every plan supports sending from an alias. Titan allows aliases to receive mail, while the Send as Alias feature is available only on select plans. Check your current Titan plan before relying on an alias for outgoing mail. 

What This Means for You

If you only need to receive mail, free forwarding works. If you need to reply as support@ and sales@, put aliases on a higher-tier mailbox, since the free Starter plan with hosting may not include them. See our Titan Business Email plans for options.

To get started, choose a plan, add Titan's MX and SPF records in DNS Manager, and verify in Email Manager.

Frequently Asked Questions

What is an email alias?

An extra address that delivers to your existing mailbox without creating another account.

Can I reply from an email alias? 

Yes, on higher-tier plans. Choose the alias in the From dropdown when you compose.

Do email aliases cost extra money? 

Paid Titan plans include aliases with no extra mailbox license. They may not be available on the free Starter plan that comes with hosting, and sending is limited to higher-tier plans.

How do I create an alias in Titan Email? 

Open Email Manager, select the Titan tab, click Manage, then use Email Accounts and view more options to Manage alias.

What is the difference between an alias and a new user? 

A new user gets their own mailbox, login, and storage. An alias shares your mailbox.

Do email aliases have their own inbox? 

No. Alias mail arrives in the mailbox it belongs to.

How many aliases can I have in Titan Email?

Up to 10 per mailbox.

How do I upgrade to Titan Mail at NameSilo? 

Choose a plan, add Titan's MX and SPF records in DNS Manager, then verify in Email Manager.