Faq
FAQ Page
Transfer Questions

The Transfer Manager displays the status of all of your incoming domain transfers. Transferring domains between registrars is a strictly regulated process that can undergo various paths before the transfer is completed. It is our goal to provide as much information as possible to keep you up-to-date on the status of your transfers.

As part of the transfer process, the Administrative Contact for your domain will be emailed with a link to verify your transfer request. The following reasons could be why you would want to re-send this verification email:

  • The Administrative contact fails to act within the requisite time
  • The Administrative contact rejected the transfer request but will approve other future requests
  • You have updated the Administrative contact associated with your domain at your current registrar

Transferring domains from a different registrar requires that you provide the authorization code for that domain. The authorization code can only be retrieved from the current registrar on record and there is usually a simple process that you can ask them about to easily access it. If you did not provide the authorization code at the time of your transfer request order, or if the authorization code you provided is not correct, a link will appear allowing you to enter or change it in the transfer manager page.

You can cancel your transfer request at any time before the transfer has completed.

Please keep in mind that you do not need to cancel your transfer request if the transfer fails initially due to the issues listed below. If there is a failure and you would still like to transfer your domain there are many tools and information within the Transfer Manager page of your account. Here is a list of a few things that may have resulted in a failed transfer but can be easily fixed to continue the transfer process:

  • Locked Domain: You must unlock your domain at your current registrar. Our system will check every 15 minutes and once your domain is unlocked, the transfer will proceed.
  • Wrong or Inactive Administrative Contact Email: If the current email address associated with the administrative contact in WHOIS is either no longer available, or is not active, you should update the email address at your current registrar. Once the updated email address displays on WHOIS, simply click the "Re-Send" email link within the Transfer Manager.
  • Private Domain: If your domain is currently configured as a private registration, some registrars may reject the transfer, or some private registrations may use an undeliverable email address in WHOIS. Simply remove the privacy and then click the "Re-Send" email link within the Transfer Manager
  • Incorrect EPP Transfer Authorization Code: If you get a message that the transfer code you entered is incorrect, you can re-enter it within the Transfer Manager page. Just make sure to copy and paste the code exactly as provided by your current registrar.

If you cancel the domain transfer, we will refund your money by crediting the payment method you used to place the transfer order within 24 hours of cancellation (transaction fees may be deducted).

One of the things that we are very proud to make available is the ability to pre-configure your domain transfers prior to the transfer even being completed. This allows you to rest assured that your domain will not have any downtime and will be setup exactly how you would like the second the transfer completes.

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We will notify you via email and also update the transfer manager page within your account should your current registrar reject your domain transfer request. Unfortunately, there is no way for us to know the reason that the other registrar rejected the transfer, but, per ICANN rules, they are required to provide the reason to you. We have more information below covering the reasons a domain transfer may be rejected.

What do I do if my transfer was rejected?

If your transfer request was rejected, but you would still like to transfer the domain, you do not need to cancel your transfer order. Instead, the best course of action is to find out why the request was rejected by your current registrar. You can then take the necessary steps to resolve whatever the problem is and then simply re-submit the transfer request via the transfer manager page within your account. There are no additional fees for re-submitting the request, and you can do it as many times as you like. Our system will notify you if the transfer is rejected again.

Possible reasons for transfer rejection

ICANN publishes very specific reasons for which a registrar may reject a transfer request. Unfortunately, some registrars implement their own rules that are not in this list. We therefore provide the following information so that you have all of the facts concerning the only reasons specifically permitted by ICANN. If your current registrar rejects your transfer for any reason not found below, we would strongly encourage demanding your registrar to allow the transfers, and, if they will not, to file a complaint against that registrar which you may do via the ICANN transfer complaint form.

For more details, please see ICANN's published "Policy on Transfer of Registrations between Registrars" as found athttps://www.icann.org/resources/pages/transfer-policy-2016-06-01-en.

Special note for Godaddy rejections

If you are transferring from Godaddy please make sure not to update the Registrant contact associated with your domain prior to transfer. Doing so will create a 60-day lock implemented by Godaddy. We make special note of this issue since it impacts a large number of our customers who have run into trouble. If this happens to you, we encourage you to email both [email protected] and [email protected] to request that they lift the lock on your domain.

Account and Ordering Questions

You can use the NameServer Manager to change the names servers associated with your domains. We allow up to 13 possible name servers, although only 2 are required. It is important that you do not enter the IP address of the name server, but instead enter the actual name server name. Name servers are typically formatted like "NS1.host.com"...

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You can add your own custom name servers (sometimes referred to as "glue records") to associate with your domains. Here are the steps to add/modify/delete registered name servers...

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We are frequently asked if we have reseller accounts that are available. It seems most people are asking either because they would like to be resellers of domains to their customers, or because many of our competitors offer their best pricing via their reseller programs. We have information below for both types of request...

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We offer discounts via the NameSilo Discount Program! Our regular pricing is already among the lowest in the world. We also never charge for any add-ons such as WHOIS Privacy, email forwarding, domain parking, etc. With our discount program the more domains you add to your account the higher the discount off of the pricing. The combination of our already-low pricing, the Discount program, and free add-ons help save you money but also leaves room for you to become a reseller and sell domains at a good price and still make money.

You can modify the DNS records associated with your domains by going to the Domain Manager page and then clicking the blue globe icon...

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We understand that DNS is a critical service and we want to make sure that you feel comfortable using our DNS system for your domains. It can be frustrating when you make DNS changes and they are not working immediately, or how you thought they would. To that end, this page contains some helpful troubleshooting steps if your DNS entries do not appear to be working...

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Pushing domains is simply moving a domain from one NameSilo account to a different NameSilo account. The only requirement for pushing a domain is that it be unlocked. You simply need to enter your password and the receiving party's username. Once the account push has been completed, the domain will automatically be locked within the receiving account. The only information needed to push a domain is the user name of the account to push the domain to. Pushing domains is completely free of charge...

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If you have forgotten your login information, you can use our "Password Retrieval" process to reset it. Simply click the "Forgot Your Password?" link on the log in page and then enter either your user name or one of the active domain names in your account. Our system will then ask the security question you selected during account creation. Once you answer that correctly, our system will send an email to the address we have on file with a link to reset your password...

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