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In order to be eligible for a refund, your last account funds purchase must have been issued more than 60 days prior to the refund request. Furthermore, you may only refund the full balance of your account funds. If these conditions are met, you should contact [email protected] and ask for a refund.

All refunds will be sent to the source of the original payment. In the event multiple transactions were made to add funds, we will credit funds back in reverse order until the total amount of the retrieval has been reached.

We charge a transaction fee for all refund transactions. This means that if you have placed 5 different transactions to fund your account, you could be responsible for transaction fee for each of those 5 transactions. Please refer to the account funding terms & conditions for further clarification